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By contacting Improvia Ltd you are confirming your acceptance of our standard Terms & Conditions of trade.

GLENN BLACKMAN, MBA MCIM

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PROFILE

A specialist in management, marketing and business psychology
with a background in business finance, communications and marketing.
Able to use his business management experience and strong communications skills
to improve business performance and develop other people.
MBA in Applied General Management
and a Member of the Chartered Institute of Marketing
and an Affiliate of the Market Research Society.

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CAREER AND ACHIEVEMENTS TO DATE

IMPROVIA LIMITED
Managing Director
Jun 2000 – present

	Founder of Improvia Limited which provides Support for Directors and Research Services.
	I have worked with a wide range of different and diverse businesses. Projects have included:

MARKETING PLANNING AND IMPLEMENTATION - I have worked with organisations to produce effective marketing approaches to increase sales volumes. I have also managed the marketing activity to achieve and surpass targets.

MARKET RESEARCH AND CUSTOMER RESEARCH - I have designed and managed a number of research projects which have included customer research, prospect research and market research for new products and services.

BUSINESS STRATEGY DEVELOPMENT - I have facilitated the development and implementation of the business strategy for a variety of businesses.

EXECUTIVE & MANAGEMENT MENTORING AND DEVELOPMENT - I have undertaken executive and management coaching on both an individual and a team basis.

PRODUCT MANAGEMENT - I have developed and implemented new services and products, including electronic web delivered services and have designed and implemented a comprehensive approach to product development and product management. I have also undertaken product reviews and identified ways to increase product profitability.

PROJECT PLANNING & IMPLEMENTATION – I have planned and managed the implementation of a wide variety of business change projects.

RECRUITMENT ASSESSMENT - I have managed the assessment and recruitment of individuals into various roles ranging from Sales and Marketing to Board level Directorships.

MARKETING CAMPAIGNS - I have designed and implemented a number of successful marketing campaigns encompassing all aspects of marketing.

MANAGEMENT TRAINING - I have designed and delivered a number of management training courses such as “Successful Project Management” and “Managing Your Workload” which have achieved high satisfaction levels amongst delegates.

BARCLAYS BANK PLC, SALES FINANCING
Marketing and Products Manager
Executive Member of the Board Executive Member of the Board
Apr 1997 – Mar 2000

	In early 2000, I was instrumental in establishing the Working Capital division within Corporate Banking. I was offered the role of Senior Performance Manager, which I declined in order to start Improvia Limited.
	Lead and coached a team of managers responsible for all aspects of Marketing, Product Management, Electronic Delivery and Communications.
	Achieved delivery of a range of web based electronic delivery products, using internet technology, to over 70% of the customer base.
	Produced and delivered electronic delivery training to all customer facing staff.
	Managed product promotions and a wide range of marketing initiatives that delivered growth of 60% in customer advances during 1998/9.
	Created an industry leading electronic delivery demonstration package and provided related training to the sales force.
	Established and developed a comprehensive suite of communications media.
	Directed the most successful conference in the company’s history.

Receivables Financing Programme
Project Manager
Apr 1995 – Apr 1997

	Seconded to New Business as Section Manager responsible for the training and recruitment of a new team of Sanction Officers.
	Managed market wide customer research and market research delivering a comprehensive understanding of customer needs within the receivables financing market.
	Responsible for Bank Reconciliation and Portfolio Management Projects. Analysed the bank reconciliation processes and identified process improvements that realised significant savings.
	Delivered an operational model, and the design for the risk management & pricing processes, ahead of schedule.
	Other projects included facilitating service quality improvement workshops, service quality analysis and delivery of a change programme plan.

Client Relationship Manager
Jan 1994 - Apr 1995
(previous 3 month secondment)

	Negotiated all aspects of customers facilities and pricing.
	Turned around a portfolio of 85 customers, with c. £14m funds out.
	Achieved stringent bad debt targets and formed long term relationships with the customers.
	Successfully managed collect outs including exposure to customer fraud.

Credit Underwriting Manager
July 1992 - Dec 1993

	Managed a team of underwriting staff, that were able to achieve targets for speed of decision making and customer service.
	Sanctioned underwriting decisions up to £200K and achieved target levels for debtor losses.

New Business Department Supervisor
Oct 1990 - Jun 1992

	Sanctioned new business proposals with exposures of up to £100K.
	Analysed new business propositions, including large complex invoice discounting deals and presented recommendations to board directors.

BEXCO LIMITED
Account Controller
Oct 1988 - Sep 1990

Managed a portfolio of international trade finance customers with responsibility for all aspects of import and export documentation.

QUALIFICATIONS & TRAINING

MBA in Applied General Management, specialising in The Psychology of Leadership & Motivation, Strategy Development & Implementation, Organisational Development, Complexity Theory and Marketing.

Member of the Chartered Institute of Marketing

Affiliate of the Market Research Society

Association of British Factors and Discounters Certificate and Diploma
Institute of Credit Managers Stage 1 and Credit Management Stage 2
Dun & Bradstreet Credit & Financial Analysis Certificate
Supervisory Studies (BTEC)
2 “A” Levels and 10 “O” Levels

Attended numerous courses covering general management, team building & leadership, negotiations, product management, marketing, research and project management. Fully IT literate.

PERSONAL

Other Interests

RIBs, martial arts, canoeing, cinema, photography, golf, eating out and travel.

To contact me:

Call: 01892 783383 or email: info@improvia.co.uk