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All calls may be recorded for training and monitoring purposes.
By contacting Improvia Ltd you are confirming your acceptance of our
standard Terms & Conditions of trade.
Copyright © 2000 Improvia Limited
Customer Satisfaction Surveys
Through our Customer Research services, we can help you measure and improve satisfaction levels amongst your customers by undertaking customer satisfaction surveys on a regular basis and reporting the results to you.
We can conduct customer satisfaction surveys either over the phone or by post or email to gain responses to a range of different questions.
Customers often say that it makes them feel important to be asked what they think.
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We will develop the customer survey questionnaire with your input and approval in such a way that it gets to the route of any customer dissatisfaction. |
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Some of the questions will require ratings to be given e.g. 8 out of 10 (quantitative research) and some will require more detailed answers (qualitative research). |
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We can summarise the output for you into a simple report that will highlight the key issues and specific customers that require attention. |
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We can repeat the survey on a regular basis to enable you to track changes and target specific areas for improvement. |
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If you wish, the opportunity can be taken to seek new business referrals from existing customers at the same time. |
See an Example Research Analysis Report
For information about our other Research Services follow the link or to discuss your requirements, in strict confidence and without obligation:
Call: 01892 783383 or email: info@improvia.co.uk